Shipping & Delivery Policy

At Vervane, we strive to deliver your skincare and beauty products as quickly and efficiently as possible. We are committed to providing a smooth and reliable delivery experience for all our customers across our service areas in the State of Qatar.

Please review our shipping and delivery policy below.

1. Delivery Schedule

Our delivery schedule is as follows:

  • Orders received before 3:00 PM: Eligible orders are scheduled for same-day delivery.

  • Orders received after 3:00 PM: Orders are generally scheduled for delivery on the next business day.

  • Fridays: No deliveries are available on Fridays. Orders received on Friday are scheduled for delivery on Saturday.

Please note that delivery times may vary depending on your location, order volume, product availability, and circumstances beyond our control.

2. Delivery Details and Communication

Once your order has been prepared, our delivery team may contact you via WhatsApp or phone to confirm your location and obtain any additional address details required to complete the delivery.

Please respond to any delivery-related messages and provide the requested information as soon as possible to help us arrange your delivery at the earliest available opportunity.

Please ensure that your contact number is correct and that your delivery address is complete and accurate when placing your order.

Delays may occur if the delivery team cannot reach you or if the address information provided is incomplete.

3. Delivery Status and Order Inquiries

For questions regarding your order, delivery schedule, or delivery status, please contact our customer service team through WhatsApp:

Customer Service – WhatsApp: +974 3168 5019

Our team will be happy to assist you with your inquiry and provide any available updates regarding your order.

4. Delivery Availability

Delivery is subject to the availability of our delivery service in your area within the State of Qatar.

If your location falls outside our current service areas, our team will contact you to discuss the available options, where applicable.

5. Important Delivery Information

  • Please ensure that someone is available to receive the order at the agreed delivery time.

  • Delivery schedules are estimates and may be affected by public holidays, exceptional circumstances, or operational delays.

  • If you need to update your delivery address or contact details after placing an order, please contact us as soon as possible.

  • Any applicable delivery fees will be communicated during the ordering process.

Thank you for choosing Vervane. We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.

Vervane Customer Service: +974 3168 5019